For safety reasons, you must travel with a companion over 16 years of age if you need assistance to:

• Communicate or understand instructions from staff regarding safety.
• Eat, drink or go to the toilet during the trip.
• Switch from a wheelchair/scooter to a seat.
• Go up or down steps.

In any case, the companion must have the corresponding ticket and remain with the passenger they are assisting for the entirety of the journey.

Assistance dogs, including support dogs for people with diabetes and epilepsy, may travel inside the bus free of charge without prior reservation, subject to the following conditions:

• They must sit on the floor, at the passenger’s feet.
• The dog must be on a leash and the passenger must have all their documentation with them, particularly anything that accredits them as an assistance dog, as this may be requested by Alsa staff at the time of boarding.
• The documentation that must accompany these dogs is a card issued by the relevant council and an official ID badge that must be worn by the dog and be visible.

Alsa offers support services for people with reduced mobility, the elderly and people with disabilities on certain routes. When available, these services may be selected during the purchase process.

Assistance service for boarding and disembarking

This is a service at no extra cost that INCLUDES assistance for:

• Boarding and disembarking.
• Locating the assigned seat.
• Loading luggage at departure, destination and rest stops.

The service DOES NOT INCLUDE:

• The lending of mobility aids or assistance during stops along the way.
• Assistance at the station or on board.
• Assistance eating, drinking or going to the toilet. If necessary, the passenger should be accompanied.
• Assistance transferring to a seat. If you are a wheelchair user and wish to travel in a seat on the bus, you must be able to transfer from the wheelchair to the seat on your own or bring a companion to help you do so. Consult all the information.

This service is available on all routes departing from or arriving at the stations indicated:

• Madrid - Granada. At the Madrid and Granada stations.
• Almería - Murcia. At the Almería and Murcia stations.
• Granada - Granada Airport. At Granada station.

If you wish to use this service, please note the following conditions:

• They should be at the bus bay 30 minutes before departure.
• Access to these services requires prior reservation, at least 24 hours in advance, either at our points of sale, on our website, on the app, or by calling our customer helpline on +34 900 814 114.

Find out more about how to purchase this service.

Service providing assistance boarding and disembarking as well as assistance at the station

This is a service at no extra cost that INCLUDES assistance for:

• Boarding and disembarking.
• Locating the assigned seat.
• Loading luggage at departure, destination and rest stops.
• Escorting the passenger through the station from the stipulated meeting point, helping to overcome any accessibility obstacles.
• Handling, where possible, the passenger’s luggage while they are escorted through the station.

The service DOES NOT INCLUDE:

• The lending of mobility aids or assistance during stops along the way.
• Assistance inside toilets at the station or on board.
• Assistance eating, drinking or going to the toilet. If necessary, the passenger should be accompanied.
• Assistance transferring to a seat. If you are a wheelchair user and wish to travel in a seat on the bus, you must be able to transfer from the wheelchair to the seat on your own or bring a companion to help you do so. Here you will find more detailed information.

This service is available on the Murcia-Almería route, at the Murcia and Almería stations, but not at stops along the way.

If you wish to use this service, please note the following conditions:

• You must be at the meeting point 30 minutes before the time of departure. An Alsa agent will contact you to arrange the meeting point at the station.
• Access to these services requires prior reservation, at least 24 hours in advance, either at our points of sale, on our website, on the app, or by calling our customer helpline on +34 900 814 114.

Find out more about how to purchase this service.

On-board assistance service

This is service incurs an extra cost, and INCLUDES assistance for:

• Boarding and disembarking.
• Locating the assigned seat.
• Loading luggage at departure, destination and rest stops. 
• Your needs on board, throughout the journey.

The service DOES NOT INCLUDE:

• The provision of mobility aids or assistance during stops along the way.
• Assistance transferring to a seat. If you are a wheelchair user and wish to travel in a seat on the bus, you must be able to transfer from the wheelchair to the seat on your own or bring a companion to help you do so. Here you will find more detailed information.

This service is available on the Madrid-Guadalajara route.

If you wish to use this service, please note the following conditions:

• You should be at the bus bay 15 minutes before departure.
• Access to these services requires prior reservation, at least 48 hours in advance, either at our points of sale, on our website, on the app, or by calling our customer helpline on +34 900 814 114.

Find out more about how to purchase this service.