Spaces for People with Reduced Mobility in Wheelchairs (PRM in wheelchairs)

As a general rule, our long-distance and regional Alsa services are accessible to PRM in wheelchairs as long as they are booked more than 36 hours in advance as stipulated by current legislation. In some cases, this advance booking limit is reduced to 24 hours in advance.

However, due to limitations in the infrastructure of some departure or destination stops, over which Alsa has no control, on certain routes we are unable to offer services accessible to PRM in wheelchairs. Our commitment is to advocate for the prompt adaptation of these spaces to be able to offer accessible services for all.

You can book your place for a wheelchair, transfer and companion on services identified with this symbol directly on our website, at ticket offices or by phone. Our main departure-destination services have at least one service identified in this way:

In any case, if you wish to travel on a schedule that does not have this symbol, please contact our ticket office or customer helpline (+34 900 814 114) and they will make the necessary arrangements to provide you with the requested service or offer you an alternative that meets your needs.

The sale of tickets for wheelchair users offers the following alternatives:  

These services for PRM in wheelchairs (travelling with your wheelchair in the space for PRM in wheelchairs or stowing it in the hold) will not incur any additional cost:

  • The space for the wheelchair or the seat for the passenger is sold at the normal rate (or at a discounted rate depending on the discounts that may apply to the passenger).
  • The transfer seat is reserved free of charge.
  • The additional seat for a companion to assist you while transferring to your seat or boarding is 100% free of charge.

Please note: the reservation of these seats does not include assistance around the station, any kind of assistance on board, or assistance with eating or drinking, or with going to the toilet at stops.