At Alsa we have redesigned the purchase process to identify everything you need to travel with us by asking just three questions.

First, select the departure-destination and the date of travel you want and click on SEARCH.

On the timetable selection screen, select the one with the wheelchair symbol:

Before clicking CONTINUE, activate the button next to the question “Is anyone travelling in a wheelchair?”

At that point, a pop-up window will appear with three questions to find out:

1. Whether you are going to take your wheelchair with you in the space for PRM in wheelchairs or stow it in the hold. We will bear this in mind and adapt the vehicle according to the space you need, and we will reserve the seat or the space that suits you best.

In this case, it is very important that you know the conditions for bringing your wheelchair on board our vehicles.

If your wheelchair fails to meet any of the conditions to travel on board, it must travel in the hold.

2. If you would like to transfer to a conventional seat. This way we can reserve the seat closest to the space for PRM in wheelchairs at no extra cost.

Due to the technical limitations of the vehicles, this seat is located on the other side of the aisle, in the position closest to the space for PRM in wheelchairs.

Please note:

• For the safety of both the passenger and Alsa staff, the transfer must be carried out by the passenger on their own or with the help of a companion.
• The distance to the seat and the height difference from the aisle to the level where the seats are located may vary depending on the model. Here you will find more detailed information.

3. If you are going to need a companion to help you transfer from the wheelchair, or to board if you prefer to leave it in the hold. In this case, Alsa offers a free ticket so that the person who will assist you in this process may accompany you.

Your companion will be assigned the seat next to the transfer seat. For safety reasons, this companion must travel with you, in case you need assistance at stops along the way or in case of any unforeseen event during the service.

Next, we tell you the answers you should provide on the online form depending on your particular situation:

If you are travelling with your wheelchair in the space for PRM in wheelchairs and do not wish to transfer to a seat:

Remember:

• Your wheelchair must meet the conditions for access to the passenger cabin: dimensions, weight and ISO 7176 standard. Here you will find more detailed information.
• To confirm the service, please provide a valid telephone number. Our operations team will call you to confirm your needs and adapt the service accordingly.

If you are travelling with your wheelchair in the space for PRM in wheelchairs and you would like to transfer to a seat, but do not need a companion to help you do so:

Remember:

• Your wheelchair must meet the conditions for access to the passenger cabin: dimensions, weight and ISO 7176 standard. Here you will find more detailed information.
• You must be able to transfer to the seat by your own means, which is located across the aisle. This transfer seat is free of charge. Here you will find more detailed information.
• To confirm the service, please provide a valid telephone number. Our operations team will call you to confirm your needs and adapt the service accordingly.

If you are travelling with your wheelchair on board and you would like to transfer to a seat, and you need a companion to help you do so:

Remember:

• Your wheelchair must meet the conditions for access to the passenger cabin: dimensions, weight and ISO 7176 standard. Here you will find more detailed information.
• You must be able to transfer, with the help of your companion, to the transfer seat, located on the other side of the aisle. This transfer seat is free of charge. Here you will find more detailed information.
• To confirm the service, please provide a valid telephone number. Our operations team will call you to confirm your needs and adapt the service accordingly.

If you are stowing your wheelchair in the hold, and you do not need assistance to board.

Remember:

• Your wheelchair must meet the conditions for access to the hold: dimensions and weight. Here you will find more detailed information.
• You must be able to access your seat at the front of the bus by your own means.
• To confirm the service, please provide a valid telephone number. Our operations team will call you to confirm your needs and adapt the service accordingly.

If you are stowing your wheelchair in the hold and you need help boarding.

Remember:

• Your wheelchair must meet the conditions for access to the hold: dimensions and weight. Here you will find more detailed information.
• You must be able to access your seat at the front of the bus with the help of your companion.
• Debes poder acceder con ayuda de tu acompañante a tu asiento ubicado en la parte delantera del autobús.
• Your companion will travel with a 100% discount, in the seat closest to yours (depending on the occupancy of the service)./li>
• To confirm the service, please provide a valid telephone number. Our operations team will call you to confirm your needs and adapt the service accordingly.

The sales process in these channels is similar to that of the website, but you will be attended to in person by one of our agents.

First of all, you will be asked for the point of departure-destination and the date on which you wish to travel.

Then, they will offer you the services preferentially designated for PRM in wheelchairs and, if they are to your liking, they will proceed to discuss the other aspects of the reservation with you.

If these services do not meet your needs, the sales agent will contact our operational staff to provide you with the requested service or offer you an alternative. In this case, the further in advance you wish to make your booking, the more travel options we will be able to offer you.

Depending on the type of request received, it may be necessary to pause the sale and resume it later. We will contact you to continue the booking based on the new options available.

Once the date/time of travel has been agreed, you will be asked by our customer service staff:

1. If you are going to take your wheelchair in the space for PRM in wheelchairs or in the hold. This way we will adapt the vehicle according to the space you need, and we will reserve the seat or space that suits you best.

In this case, it is very important that you know the conditions for bringing your wheelchair on board our vehicles.

If your wheelchair fails to meet any of the conditions to travel on board, it must travel in the hold.

2. If you would like to transfer to a conventional seat. This way we can reserve the seat closest to the space for PRM in wheelchairs at no extra cost.

Due to the technical limitations of the vehicles, this seat is located on the other side of the aisle, in the position closest to the space for PRM in wheelchairs.

Please note:

• For the safety of both the passenger and Alsa staff, the transfer must be carried out by the passenger on their own or with the help of a companion.
• The distance to the seat and the height difference from the aisle to the level where the seats are located may vary depending on the model. Here you will find more detailed information.

3. If you are going to need a companion to help you transfer from the wheelchair, or to board if you prefer to leave it in the hold. If you need help, Alsa offers a free ticket so that the person who will assist you in this process may accompany you.

Your companion will be assigned the seat next to the transfer seat. For safety reasons, this companion must travel with you, in case you need assistance at stops along the way or in case of any unforeseen event during the service.

In any case, it is ESSENTIAL that you provide us with a valid phone number so that we can confirm your booking and your travel needs. Otherwise, the booking cannot be confirmed.

We will also use this phone number to notify you in the event of any issues with the service or your booking.