As soon as you complete the purchase of your ticket, our sales system will issue an automatic alert to all the departments involved so that they can organise the service as per your needs.

This organisation includes, among other things, the following elements:

• Accessible coach with a lifting platform for passengers in wheelchairs. We will have previously removed the seats necessary to prepare the space where the wheelchair will be located and secured to the floor of the vehicle in line with regulations.
  Here you will find all the information on the requirements your wheelchair must meet to travel in the space for PRM in wheelchairs.
• Driver who will have been notified in advance of your booking so that they can facilitate your boarding sufficiently in advance. We have detailed procedures and instructions for all stages of the journey and all types of services and vehicles.
• Accessible stop/bay. In order for you to use the coach access platform, the stop or bay at the station must meet certain minimum dimensions, so we will ensure that your service starts and ends at suitable stops.
  Therefore, due to the physical limitations of some stops or stations, for which Alsa is not responsible, we will not be able to offer you an accessible service at some destinations. We are working to ensure that the entities responsible update these areas as soon as possible to make them suitable for everyone.
• Auxiliary ramp for loading mobility aids in the hold. To facilitate boarding and disembarking with these aids, we have auxiliary folding ramps at our main facilities that are automatically reserved at the time of ticket purchase.
  What’s more, in our accessible fleet we have installed an additional system of tetherings and fastenings to secure these mobility aids in a reserved space in the hold.
  Here you will find more information on the requirements your wheelchair must meet to travel in the hold.