Changes Policy

National and international tickets

The date or time of a ticket may only be changed up to 2 hours before the scheduled departure and will depend on the availability of seats at the new time or date requested.

Tickets purchased through the information and sales service may be changed by calling the passenger service hotline at +34 91 020 7007, and in the Ticket management section of the website. Tickets purchased through the website www.alsa.com/en and the Alsa app may be changed on the channel used to purchase them by visiting the Ticket management section on the website and the My journeys section on the app. In all of the above cases, this applies as long as the tickets have not already been printed at a point of sale.

Tickets purchased using PayPal may only be printed, changed or cancelled via the Alsa website. They cannot be printed, changed or cancelled at our points of sale or over the phone. The only tickets purchased through PayPal that can be printed at a point of sale are tickets purchased for international routes.

Price changes may be made in accordance with current conditions, and only for the same or a higher value. The discount on special promotions with specific sale dates will not be maintained after the end of their validity.

National tickets only

Ticket changes are free of charge if the change is requested at least 8 days in advance. If requested between 7 days and 48 hours in advance of the travel date, the surcharge will be 5%. A fee of 10% of the ticket price is charged if the change is requested 24 to 48 hours in advance. Changes made less than 24 hours in advance are subject to a surcharge of 20% of the ticket price.

If the new ticket has a higher fare, the difference in price between the two fares must be paid.

Change fees are not applied to Alsa Plus customers.

International tickets only

Ticket changes are free of charge if the change is requested at least 30 days before the day of travel. A fee of 25% of the ticket price is charged if the change is requested 7 to 29 days in advance. For changes made less than 1 to 6 days in advance, or less than 1 day and up to 2 hours in advance, a 50% surcharge will apply.

If the new ticket has a higher fare, the difference in price between the two fares must be paid.

Cancellation Policy

National and international tickets

Tickets may only be cancelled if said cancellation is requested at least 2 hours before the scheduled departure time.

When cancelling return tickets, the outgoing ticket must be cancelled before cancelling the return ticket. Otherwise, the system will not allow it.

Tickets purchased through the information and sales service may be cancelled by calling the passenger service hotline at +34 91 020 7007, and through the Ticket management section of the website. Tickets purchased through the website www.alsa.com/en and the Alsa app may be cancelled on the channel used to purchase them by visiting the Ticket management section on the website and the My journeys section on the app. In all of the above cases, this applies as long as the tickets have not already been printed at a point of sale.

Tickets purchased using a bank card may only be refunded to the card used to make the purchase.

Tickets purchased using PayPal may only be printed, changed or cancelled via the Alsa website. They cannot be printed, changed or cancelled at our points of sale or over the phone. The only tickets purchased through PayPal that can be printed at a point of sale are tickets purchased for international routes.

If the passenger fails to show up at the time and place of departure, this is considered a no-show and the passenger has no right to change the ticket or receive a refund.

National tickets only

Cancellation fees are free when tickets have not been previously modified and are made at least 8 days in advance. If requested between 7 days and 48 hours in advance of the travel date, the surcharge will be 10%. For cancellations made between 48 and 24 hours in advance, a fee of 20% of the ticket price will be charged. Cancellations made between 24 and 2 hours in advance will incur a fee of 30%.

Alsa Plus customers may cancel free of charge up to 2 hours before departure.

International tickets only

Cancellations are free of charge when made at least 30 days before the day of travel on tickets that have not been previously changed. A fee of 25% of the ticket price is charged if the change is requested 7 to 29 days in advance. For changes made 1 to 6 days in advance, a 50% surcharge will apply, while changes made less than 1 day and up to 2 hours in advance will incur a 75% surcharge.