If you have a disability, the driver will:

• Help you place your luggage in the hold.
• Assist you in placing your personal belongings on the luggage racks.

You may carry items such as walking sticks or crutches on board, provided you can store them in such a way that does not obstruct the passage of other passengers or put them in danger.

If you have booked a ticket to travel with your wheelchair in the space for PRM in wheelchairs, the driver will:

• Check that your wheelchair meets the conditions for boarding the bus.
• Assist you in boarding/disembarking using the lifting platform.
• Secure/release the wheelchair to/from the vehicle floor.
• In the event that you transfer to a seat on the bus, for the safety of both the passenger and Alsa staff, you must transfer by your own means or with the help of a companion.

If you have booked a ticket to stow your wheelchair in the hold, the driver will:

• Check that your wheelchair meets the conditions for being stowed in the hold.
• Stow and secure your wheelchair in the hold.
• For the safety of both the passenger and Alsa staff, you should board on your own or with the help of a companion.

If you wish to disembark during the rest stop, the driver will:

• Facilitate you in the process of disembarking and boarding, and that of your wheelchair.
• Advise you of the need to return to the vehicle in good time so as not to cause delays.