How can I request the ALSA babysitter service?

ALSA offers a Babysiter Service on its Premium service for children aged 4-14 travelling alone. During the journey, they are supervised by an attendant. It's very easy:

1. Commence the purchase process and select a Premium class service. Remember, not all routes offer this class.

2. When you reach “Complete your purchase”, add the “Babysitter Service” underneath the passenger details.

3. A window will pop up where you will be asked to indicate the number of children to be supervised, and the name and telephone number of the responsible adult.

4. Enter the information, click on “Accept” and conclude the purchase process.

The adult requesting the service must download the Babysitter Service request form, fill it out and sign it in duplicate and before travelling have it validated at an ALSA point of sale. Our drivers will not permit any child whose authorisation form has not been validated by ALSA to board the bus.

Conditions

• The babysitter service is offered free of charge.
• Available only on Premium class services and when reserved during the purchase process.
• If the child is on medication, the attendant will not be responsible for ensuring they take it.
• The adult accompanying the minor on boarding will be asked to show some form of ID for the child (ID card, family record book, etc.).
• This adult will also be required to supply their name and telephone number, to be contacted by ALSA in the event of an incident.
• On arrival at the destination, the adult picking up the child will be required to show some form of ID (ID card, passport, driving licence, etc.).
• If the adult who is supposed to be picking up the child is delayed, the attendant will remain with the child until they arrive In the event of an incident, we will contact the adult who requested the service.